Better Service, Better Results!
When you look for a company to care for your HVAC system, what do you look for? One of the first things you should seek out in your HVAC company is excellent service. By working with a company that provides quality service, you get better results. This saves you money, keeps you comfortable, and increases the lifespan of your system.
How Do You Define Better Service?
There’s a common misconception that better service means a higher price. However, the most expensive HVAC company isn’t necessarily the one that will charge you the most money. At times, the most expensive company is only expensive because they choose to charge a lot. It’s not an indication that they have the best service.
Better service has different meanings for different people. However, better service is characterized by a few key factors. For one, a company that offers better service is highly responsive to your needs. They answer the phone when you call and are able to schedule an appointment in a reasonable amount of time. When the technician arrives, they are punctual and ready to get to work.
With that said, there’s a lot more to defining service than responsiveness. All of the following are characteristics of excellent service:
- The Right Qualifications: For a company to offer great service, they need to hire qualified technicians. All of their employees should go through background checks and have the proper certifications. Additionally, the company should be licensed and insured. If you fail to work with a licensed or insured company, your home, and your money could be on the line. They may also fail to get the proper permits for large jobs.
Accidents happen, and this is why you need to work with a company that has the appropriate qualifications. If a company has insurance, they don’t expect you to foot the bill for an accident on the job site. You won’t be on the receiving end of a lawsuit or need to pay for damages caused by a faulty repair or installation.
You can ask a company for their qualifications or look them up online. Although many companies place their qualifications on their website, you can always pick up the phone and ask. If a company provides quality service, they will be more than willing to discuss their qualifications. - Experience: Because HVAC systems are so complex, you should work with a company that has years of experience. They can’t provide you with better service if their technicians are new to the industry, or if the company itself has only been around for a few months.
When you hire a company with experience, you get all of their knowledge. They can handle the most difficult repairs with ease, and they can also provide you with advice based on their extensive time in the industry. If you have an experienced HVAC company, you can trust that they have encountered your HVAC issues before and that they know what it takes to perform a repair.
To find out how much experience a company has, look into their history. If they’re a new company, are they also new to the industry? You should also look into the experience of their technicians. How many years of experience does their average technician have? While nothing is wrong with having a new technician work on your system, the company should at least have a few more experienced employees to handle complex repairs. - Warranties on Work: When you hire an HVAC company, you have to trust that the company will do the job well. Unfortunately, not all companies perform at a high level. They might do a shoddy repair that leaves you calling for help weeks after the initial call. At other times, the technician may do a good job, but the part could fail.
To avoid any issues that could arise from poor workmanship or faulty parts, you should ask a company about their warranty. Some companies with stellar service offer warranties on their work. If they don’t repair the actual issue or something goes wrong with a part they replaced, the company will cover the next repair.
If you’re looking for a new HVAC company, ask them about their warranties. Find out what the warranties cover and how long they last. You could end up saving money on a future repair. - Customer Service: Service also refers to customer service. When you work with your technician, you should feel comfortable and at ease. If a company offers excellent service, they have friendly technicians who welcome your questions. You can ask about ways to keep your HVAC system working well, and the technician will give you answers.
This level of customer service means your HVAC system gets the attention it deserves. You and your HVAC company form a partnership to provide proper care to your heating and cooling system. - Affordability: Better service also means more affordability. You deserve to work with a company that has fair pricing. They might offer discounts for individuals on maintenance plans or just have all-around affordable pricing. In any case, they shouldn’t be charging outrageous prices for their repairs.
If you need an HVAC repair, you can ask a few companies for quotes. If one of those companies responds with a very high number, you might want to consider ruling them out. Most of the companies with excellent service charge prices that aren’t too low or too high. They have the right balance of affordability and quality.
The cost of maintenance or repair shouldn’t be the only factor you consider when hiring an HVAC company. However, it should play a small role in your decision. If you want to find the best HVAC service near me, you need to consider the cost as well as everything else mentioned above.
